Leader is the person who leads a group. To lead a group he / she
should have some psychological and personal characteristics. These are
summarized below:[1]
·
Leader should be physical and
nervous energic,
·
He /she should have a sense of
purpose and direction,
·
He /she should have enthusiasm,
·
He /she should be friendliness
and affection,
·
He /she should have integrity,
·
He /she should have technical
mastery,
·
He /she should be decisiveness.
There may not be enough time to hesitate.
·
He /she should have
intelligence.
·
He /she should have teaching
skill and faith.
When we come up to the contemporary business applications, we see
that in many companies Total Quality Management (TQM) has been started to be
implemented. Therefore the leaders have special roles in TQM processes. TQM
operation leaders have six unique characteristics:[2]
·
Strategic Planning: Leaders make
planning regarding their companies’ mission and vision statements. In this
planning process, the inner and outside effects should be taken into
consideration. Therefore their planning is performed regarding the customer,
government, culture and other environmental effects.
·
Quality Vision: The leaders are in
contact with the quality vision of the company. Their working style and the
decisions are also parallel to the quality vision of the company.
·
Customers: Leaders give priority to the
customers who are seen as the most important source of the company. Their needs
and demands are the main jobs of the leaders.
·
Team Work and Empowerment: Leaders support
team working activities and they give authority and responsibility to their
inner customers. The team works are very much important in order to develop
customer satisfactory products and services. The efficiency of these teams
mainly depends on the relationships and the efficient contact lines between the
departments of the company.
·
Continuous improvement: Leaders know
that the needs of the customers are rapidly changing. To live in a high
competition environment, the product and the service quality should be
continuously improved. The leaders are the main trackers of these improvements.
For an organizational success the basic and the super leadership
principles are stated below:[3]
Basic leadership
principles
·
Vision should be stated for the
entire organization
·
The goals should be defined for
the leader and the employees
·
Support should be given to the
employees to perform well in the organization
·
There should be some necessary
warnings both for the managers and the employees
·
Improvements and personnel
empowerment should be maintained.
·
Suitable behaviors of the
organization should be learned.
Super leadership
principles
·
Leadership should be learned
and taught in the leadership process.
·
The employees in the
organization should determine their goals themselves.
·
The employees should be
thinking positive.
·
Self-leadership should be
developed in the organization
·
The failures should be seen as
the opportunities for learning and experiencing.
·
Self-managing work groups
should be supported.
[2] Kadir Ardıç, “Toplam Kalitede
Liderlik Adımları ve Liderlik Biçimleri”, http://www.bilgiyonetimi.org/cm/pages/mkl_gos.php?nt=493
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